Frequently Asked Questions

If you have questions, chances are that we have answers! 
But if you have browsed through some of our more frequent inquiries and
would still like more information you can can contact us using the form below!

CONTACT US TODAY TO GET YOUR QUESTIONS ANSWERED

Your One-Stop-Shop for All Things Inspired

Resource Orders

HOW DO I TRACK MY ORDER?

When your order is fulfilled you will receive an email from our team containing your tracking number. You may use this link to track the estimated delivery of your package, and will generally be sent an email by the courier when your package is about to be delivered. If you have not received a tracking number within 5 working days of placing your order please contact our resources manager Anna at resources@inspiredec.com and she will be in touch with you ASAP to discuss. 

MY ORDER HAS NOT ARRIVED?

If you have not received a tracking notification within 5-7 days of your order, or if your order has not arrived within 4 days of estimated delivery please email resources@inspiredec.com. Please include your name and order number in it so Anna in our resources department is able to help you as quickly as possible. Anna or one of our other staff will be able to investigate this for you so that we can ensure that you receive your order as quickly as possible.  

MY ORDER IS DAMAGED/MY ORDER IS MISSING SOMETHING?

We apologize for the inconvenience and will investigate this matter for you as a matter of priority. Please contact our resources manager Anna at resources@inspiredec.com and she will be in touch with you ASAP to discuss. Please include your name and order number in it so that our staff can assist you as soon as possible.  

CAN I EXCHANGE PART OF MY ORDER?

If you have mistakenly ordered the wrong item, please contact us as soon as possible at resources@inspiredec.com and our resource manager, Anna, will be in touch with you ASAP to discuss. If you are unable to contact us before receiving notification that your order has been fulfilled you will be responsible for paying for your own shipping costs for returning your item.

Live and Online Training

WHAT IF I AM UNABLE TO ATTEND A LIVE EVENT?

While the majority of our live online events are recorded this will nolt always be the case. Please check the FAQ section of the session you are attending to confirm whether a recording will be provided. While live attendance is preferrable and more engaging, we recognize that this is not always possible. We will ensure that if the session is recorded the recording is sent through to you via email after the event. Please allow 2-3 business days for the recording to come through.  

HOW LONG ARE THE LIVE WEBINARS?

Each webinar is scheduled for up to an hour. Please allow for generally 45-50 minutes of content as well as time for questions with your facilitator following the event.  

HOW LONG ARE THE ONLINE COURSES?

We suggest that our mini course's will be the equivalent of 1hr of face to face learning, however we recognize that all learners are different. There is content within the course that may take additional time. Any of our larger courses will have details about the expected time taken to complete in the FAQ section.  

WILL MY ACCESS TO AN ONLINE COURSE EXPIRE?

Of course, your access will not expire. All of the courses you purchase through the online learning community will remain available through your online learning portal. If you have are having trouble logging in to access this content please contact info@inspiredec.com with your name and registered email and we will be able to forward you the information to reset your password and access your account.

Consultancy and Mentoring

I DON'T KNOW WHAT I NEED YET?

If you're not sure what support you need, we recommend booking in a FREE 15 minute initial consultancy call. This allows you to unpack your challenges, concerns, or ideas with one of our experienced consultants, who can recommend best next steps. 

CAN I GET REGULAR MENTORING?

We are in the process of setting up long term mentoring and support packages and will be adding these to our site over the coming weeks and months. If this is something you are interested in pursuing we encourage you to reach out to us at info@inspiredec.com with as much detail around what areas you are looking for support in as possible and we will start by scheduling a 15 minute phone call with one of our consultants to develop an ongoing plan.

CAN YOU COME VISIT MY SERVICE?

Yes! We love coming to visit services. Depending on your location, there may be travel costs involved. We recommend booking a free initial consultancy call through info@inspiredec.com to discuss your needs with our team. We can then put together a quote for you for onsite support. 

Inspired Family Day Care (FDC)

I WOULD LIKE TO ENROL MY CHILD

Thank you for your interest in Inspired Family Day Care. If you send through you name, your child's name and date of birth, and what area you are looking for care in to info@inspiredec.com we will be able to forward your details onto the relevant state mentor who will be in contact with you as soon as possible.

WHERE ARE YOU LOCATED?

We have locations across NSW, QLD, ACT and VIC. Contact us for more information on availability in your area.

Inspired Outside School Hours Care (OSHC)

I WOULD LIKE TO ENROL MY CHILD

Thank you for your interest in Inspired OSHC. If you send through you name, your child's name and date of birth, and which OSHC service you are looking to attend to oshc@inspiredec.com. The team will send an enrolment link and forms to fill out prior to starting.

DO I HAVE TO ATTEND THE HOST SCHOOL TO ATTEND OSHC?

No – You do not have to attend the school to attend our OSHC programs.

DO I NEED TO PAY IF MY CHILD IS ABSENT?

Yes - Permanent bookings are still required to pay for the day that the child is absent.  

HOW DO I BOOK CASUAL DAYS?

Please email oshc@inspiredec.com with your child’s name, the day you would like, and which OSHC. Please note you will need to do this 24 hours prior to the day needed due to staffing and ratio requirements.

TimberNook Newcastle

HOW DO I BOOK?

All of our available programs can be seen through our Linktree: linktr.ee/Newcastle_TimberNook. You will need to create an account and create a profile for each child you would like to register, then you will be able to use the 'Sign Up' prompt on each page to register. You will be required to pay through a paypal portal, and if you do not have a paypal account may be prompted to create one. We cannot refund US dollar payments so please select carefully when making a booking. If you have issues with your booking, please email newcastle@timbernook.com.

WHAT HAPPENS IF IT RAINS/IF THERE IS BAD WEATHER?

Timbernook is an all-weather program. The rain is perfect for our mud play – it allows children to get as dirty as they can while playing, exploring, and learning in our environment. In the case of severe winds and lightning the program may be cancelled; families will be provided with as much notice as reasonably possible.

CAN I USE MY CREATIVE KIDS VOUCHER?

Absolutely you can use your Creative Kids Vouchers with us! We accept these vouchers during our school-aged, school holiday programs. If you choose to use your Creative Kids Voucher with us your voucher will be processed and refunded manually to reimburse the voucher portion of your registration payment. Unfortunately, as the TimberNook site is US based and does not facilitate refunds this may take up to several weeks to process and reimburse. 

HOW DO I BOOK WITH MY CREATIVE KIDS VOUCHER?

To process your Creative Kids Voucher you will need to provide the voucher number and your child’s name, date of birth and date of booking/s to newcastle@timbernook.com. You do need to book for a minimum of two days to recieve the full value of the voucher, or you will be reimbursed for the value of your registration payment. Once you have sent your details through, we will apply your creative kids voucher to your booking and refund you the $100 **please note that we only accept Creative Kids, not Active Kids vouchers**