Frequently Asked Questions

Resource Orders

MY ORDER HAS NOT ARRIVED?

If you have not received a tracking notification within 5-7 days of your order, or if your order has not arrived within 4 days of estimated delivery please email resources@inspiredec.com. Please include your name and order number in it so Anna in our resources department is able to help you as quickly as possible. Anna or one of our other staff will be able to investigate this for you so that we can ensure that you receive your order as quickly as possible.  

MY ORDER IS DAMAGED/MY ORDER IS MISSING SOMETHING?

We apologize for the inconvenience and will investigate this matter for you as a matter of priority. Please contact our resources manager Anna at resources@inspiredec.com and she will be in touch with you ASAP to discuss. Please include your name and order number in it so that our staff can assist you as soon as possible.  

Live and Online Training

WHAT IF I AM UNABLE TO ATTEND A LIVE EVENT?

While the majority of our live online events are recorded this will nolt always be the case. Please check the FAQ section of the session you are attending to confirm whether a recording will be provided. While live attendance is preferrable and more engaging, we recognize that this is not always possible. We will ensure that if the session is recorded the recording is sent through to you via email after the event. Please allow 2-3 business days for the recording to come through.  

HOW LONG ARE THE LIVE WEBINARS?

Each webinar is scheduled for up to an hour. Please allow for generally 45-50 minutes of content as well as time for questions with your facilitator following the event.  

HOW LONG ARE THE ONLINE COURSES?

We suggest that our mini course's will be the equivalent of 1hr of face to face learning, however we recognize that all learners are different. There is content within the course that may take additional time. Any of our larger courses will have details about the expected time taken to complete in the FAQ section.  

WILL MY ACCESS TO AN ONLINE COURSE EXPIRE?

Of course, your access will not expire. All of the courses you purchase through the online learning community will remain available through your online learning portal. If you have are having trouble logging in to access this content please contact info@inspiredec.com with your name and registered email and we will be able to forward you the information to reset your password and access your account.

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